Returns & Refund Policy

Ember Scientific accepts returns, but only with prior authorisation. Please do not ship anything back to us before your return has been authorised.

Contact support@emberscientific.com within seven days of delivery.

Unopened and unused products may be eligible for return.

Opened, used, altered, or reconstituted research products are non-returnable.

Email support@emberscientific.com with your order number and the items concerned. We will confirm whether the return is authorised and how to send it back.

There is no restocking fee.

For an ordinary authorised return, you are responsible for return shipping.

If we shipped the wrong item, or the item arrived damaged or defective, Ember Scientific covers the cost of putting it right.

Report the problem within seven days of delivery. Please include your order details and reasonable supporting photographs or documentation so we can verify what happened.

After verification, the remedy is a replacement or a refund, at Ember Scientific’s discretion.

Approved refunds are issued to the original payment method.

An order may be cancelled before fulfilment or shipment where cancellation is still operationally possible. Contact support@emberscientific.com as soon as you can.

Once an order has shipped, this Returns & Refund Policy applies.

Ember Scientific LLC, a Wyoming limited liability company, doing business as Ember Scientific.
Email: support@emberscientific.com