Research Support
A calm way to reach us.
For qualified researchers: request lot documentation, specifications, availability, order assistance, wholesale inquiries or general research-product questions.
Email us directly
support@emberscientific.com
Email is the way to reach us. Include the lot number from the vial if your question is about a specific batch, and your order number if it is about an order — that is usually everything we need to answer in one reply.
Contact research support
Write to us at support@emberscientific.com. We answer documentation, specification, availability, order and wholesale enquiries by email.
Please include, where it applies:
- Your name and organisation
- The product and strength
- The lot number printed on the vial, for a question about a specific batch
- Your order number, for a question about an existing order
Start with a subject
Most common questions
Read the full FAQ
- Documentation requestsHow to request a batch document, and what to include.
- Lot matchingMatching the vial in your hand to its record.
- ShippingWhat shipping costs and where EMBER ships.
- QualificationWho may purchase, and why it is asked.
- Product discrepanciesWhat to do if something does not match your order.